Frequently Asked Questions (FAQs)
Do You Offer a 100% Money Back Guarantee?
Yes. You have up until 30 days after receiving your order to return it and get all 100% of your money back. All that we ask is that the merchandise is returned in new condition, with all of its original packaging and nothing has been done to void the warranty. We want you to have full peace of mind when buying from us.
Who Is National Credit Direct?
We help thousands of people purchase merchandise they otherwise couldn’t by offering credit bureau reporting and affordable payment plans. We work harder to earn your business and keep it.
Who Should Consider Buying from National Credit Direct?
People with past credit problems and people who want to avoid hidden fees and excessive interest rates. Not only will you be able to own name brand merchandise at affordable payments, but we also report your unsecured credit line every month to a major credit bureau. This can have a dramatic impact for when you want to purchase a car or apply for additional credit lines.
How Much Credit Will I Get?
Our credit lines start at $500, depending on what you purchase and information you provide about yourself and making a small down payment. If you want to purchase an item for more than your credit limit, tell us what you want and our Account review department will help you obtain a larger credit line, sometimes in just minutes.
What Makes National Credit Direct Different?
- Guaranteed Approval
- No Hidden Fees or interest charges
- Unlimited Customer Support
FREE Merchandise through our Reward Points Program, which is similar to major credit cards or airline miles.
Is National Credit Direct a credit repair company?
We are not a credit repair company.
But some CUSTOMERS’ CREDIT SCORES have GONE UP while having an Account with National Credit Direct.
We cannot directly influence your credit score. We can only report your payment history with us. There are several factors that comprise your credit score. Managing your credit accounts properly and paying your bills on time, including your account with us among others, can have a positive impact on your credit. We are not a credit repair company. As a National Credit Direct customer you will receive a copy of Breakthrough Credit, where you can better understand how your credit works, how to manage it better, and helpful tips on stretching your dollars farther. It’s our commitment to you.
Why are our prices higher than other retailers?
Our program is not for everyone. National Credit Direct realizes that sometimes bad things can happen to good, hard-working people. That’s why we specialize in serving people who’ve had past credit problems. Sometimes credit problems happened because of unforeseen circumstances, like job loss, medical bills, and even divorce. Other times it can be because of prior abuse with credit that was granted or simply because the person applying for credit has no prior credit history.
Having credit is a privilege that no company is required to offer. As you know, having credit is a matter of trust and a promise, the promise that the person receiving the credit will pay back the company that is providing the credit. When a person’s payment history is not consistent with that promise to pay the loan back, it can become extremely difficult to obtain future financing.
Banks and other lenders are often not willing to take a risk on a person with a bad credit history, which can leave them with few — if any — options. National Credit Direct is willing to take that chance, but it is reflected in our higher prices. This is no different than how an insurance company sets its rates for policy premiums. If you’ve been in a lot of accidents, your insurance rate will reflect it. The truth is that we all pay higher prices because of waste, mismanagement, abuse and default. It’s built into the prices of everything we buy.
While we realize our prices are often higher than some other retailers, they tend to be lower than a rent-to-own option. For people who have sufficient cash or can obtain financing from other means in order to make a purchase outright, our program is most likely not for you. If you need your merchandise immediately, we suggest you investigate other alternatives. But for those people without the immediate means and who want to participate in our program, we offer a chance to get your product through our Accelerated Shipping program. We encourage consumers to examine all of their options before making a purchase decision so they can choose what’s best for them and their individual situation.
How is my merchandise delivered?
All purchased large item merchandise is delivered through a major carrier like FedEx or UPS. If you instruct us to deliver to your residence, we highly recommend that you, or another member of the household, be there to sign for the merchandise. Major carriers have changed their policies so that the driver can leave your merchandise at your front door. This opens the possibility of someone taking your merchandise. We always recommend you provide a shipping address where someone can sign for your shipment.
What type of payment plans do you offer?
We offer convenient weekly, bi-weekly (every two weeks), and twice monthly (two times a month) payment plans. It doesn’t matter, we work around your payment schedule, so it makes it easier for you to budget the payments.
Are there any hidden charges?
No. Your payment plan includes the price of the merchandise you’re purchasing plus shipping and handling fees. Sales tax (when applicable) is extra. The only fees we charge is a returned payment fee and an annual fee. No late fees. There is no interest with our program.
I can buy for less someplace else
Yes, typically you either have to pay for the merchandise outright or finance it at excessive interest rates of 20% to 40%. If you can purchase the merchandise outright, that may be a better option for you. If you finance at high interest rates you could end up paying significantly more than you would at National Credit Direct. We are not in the business of charging you hidden fees or interest, so you know exactly what you’re paying.
What if I want to return the merchandise, can I?
We want you to be 100% satisfied with your purchase. That’s why we offer a 30 day no questions asked return policy on all electronic items, as long as the product is not blemished and the factory warranty is not voided. For all other products you can take up to 30 days to send back. If you’re not 100% satisfied, simply return the unused item in resalable condition for a full refund or credit back to your Account.
Can I cancel my account?
Yes, of course. While we look for opportunities to retain our customers, you can cancel your account at any time.
What happens if I need to suspend my account for a short period, but want to stay with the program?
We want to work with all of our customers and we realize that sometimes unexpected things can happen. Our policy is that if you suspend your account and then re-activate it, we want you to start over on making the consecutive payments in order to get your merchandise shipped early.
What happens if I miss a payment before receiving my merchandise?
You still can be approved. We realize that sometimes unexpected bills or emergency expenses can put a pinch on your budget. We have a team of credit specialists that work with you to complete purchases and assist with budget and expenses issues.